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Email us at info@lunamosaics.com or use the form below.
Contact us
Email us at info@lunamosaics.com or use the form below.
If you need help with your order please send an email to info@lunamosaics.com (please include your order number.) We will contact you within as soon as we can. You can also call 407.930.0750 - leave a message and we will get back to you as soon as we can. We are able to respond to emails much faster.
If you would like to place an order and live outside of the USA, we would be more then happy to help. Right now the website isn't set up to accept orders from outside of the USA, but we can create an order for you with the proper shipping amount. Please fill out the form below and let us know that you would like to place an order, what country you would like your order shipped and what you'd like to order (you don't need to list every item, just enough to give us an idea about the size of the package). We will then email you with a shipping estimate. You can choose whether you'd like to place an order and we can send you an invoice to pay from.|
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!